Frequently Asked Questions
ARE YOUR APARTMENTS CLOSE TO THE BEACH? We have apartments in the most exclusive areas. Beaches are from 100m to 500m. Usually you are on the beach within 5 minutes.
HOW MANY PEOPLE CAN SHARE ONE APARTMENT? Each apartment has its maximum occupancy, which you can see on its description.
MAY I BRING A PET? Please let us know in advance for permission.
DO YOU PROVIDE FRESH TOWELS, SOAP AND LINENS? Yes, and much more, too. All the apartments we offer undergo thorough cleaning and all linens are changed in advance of every arrival. For longer stays, housekeeping once a week will change towels, soap and linens.
ARE THE APARTMENTS SAFE? All of our locations are central and secure. Every building has its own security guards.
IS THE PRICE PER PERSON OR PER APARTMENT? The price is per apartment, not per person; nevertheless, the final price may vary according to the number of people staying.
WHAT HAPPENS IF I BREAK SOMETHING? Call your apartment's Contact Person as soon as possible to assess the damage and reach a decision whether any charge is incurred. Special attention to fix or replace the item(s) ASAP will be undertaken by the apartment manager.
IS THERE ANY THE FINAL CLEANING FEE? No. We do not charge any extra for final cleaning.
WHAT ABOUT ELECTRICITY? Electricity is already included in the price.
DO YOU CHARGE ANY SEASONAL SUPPLEMENTS? The nightly rates depend on the season or holiday period. The easiest way to know the price of your stay is to use the powerful availability search function "Book Now" on top of every page. The search results will give you the full price of your stay with all costs and taxes included.
ARE THERE ANY ADDITIONAL CHARGES? No, there are no hidden charges or additional costs.
HOW DO YOU CALCULATE THE TOTAL COST OF MY STAY? The total cost of your stay consists of apartment rental, and taxes, minus any discounts. The detail is shown on the booking form.
HOW DO I MAKE A BOOKING? Booking your desired apartment with us is very easy. There are 3 ways you can do it: make your reservation online via our quick, user-friendly booking engine, send an email to reservations , or call us on +66 38 190 908.
HOW DO I PAY? For online bookings, we accept credit/debit cards and PayPal, all via the PayPal secure server. For balance payable on arrival, please pay special attention to your booking confirmation email, as this will clearly state which payment methods are accepted by your property.
HOW CAN I EXTEND MY STAY? Please contact us and we will check your apartments's availability or we will try to arrange another room for you.
HOW CAN I MAKE A LAST MINUTE BOOKING? We often publish attractive last-minute offers on our website which are bookable online. For bookings less than 24 hours in advance, or if you are already in Pattaya, please contact us by phone for immediate assistance.
CAN YOU PICK ME UP AT THE AIRPORT/BUS STATION? Yes, of course, with our Airport Transfer Service.
WHAT TIME ARE CHECK-IN AND CHECK-OUT? Check-in is usually from 14:00 onwards. Please note that arrivals later than 21:00 are charged a supplement, usually 20 EUR at most apartments. Check-out is up to 12:00 noon. Please note that several apartments also charge an early check-out fee of 20 EUR before 08:00. Early check-in / late check-out: if you require earlier check-in or later check-out, we will be pleased to satisfy your needs subject to availability at no extra cost.
HOW DO I GET THE KEYS TO THE APARTMENT? Getting the keys is quite straightforward. According to the information on your booking confirmation, you may Meet the Contact person at an agreed-upon time at the apartment, or Come over to our office. Your booking confirmation email will clearly state the Contact person's name Telephone number Email address Check-in times so that you can be in touch prior to your arrival in Pattaya. We encourage you to make contact on the day of arrival at least one hour ahead to ensure a smooth and timely check-in. Your contact person will be happy to answer any question about the apartment and the surrounding areas, give you internet access codes, etc. Payment will also be expected at this point. Accepted methods of payment for the apartment rental and security deposit are printed on your booking confirmation. We will also give you a telephone Hotline on which you can reach us 24 hours a day for emergency assistance.
WHAT IS THE SECURITY/DAMAGE DEPOSIT? A damage deposit will be required from all clients, to cover damage, breakage, impairment or loss to the apartment or its contents. The exact amount will be specified in each case in your booking confirmation. This security deposit may be required in cash or by credit card. The security deposit will be returned if there are no damages to the apartment. Note also that security deposit may be withheld if the client fails to leave the apartment at the agreed time, causes disturbance to the peace and quiet of the community, or otherwise carries out activities or conducts contrary to standards of hygiene or normal behaviour. These will also be grounds for termination of any rental agreements, without any right to receive compensation from the apartment owners.
WHICH SERVICES CAN YOU PROVIDE ME DURING MY STAY? Whatever you need is only a phone call away, from concert tickets to baby sitters, from multilingual secretaries to office space.
WHAT IF I NEED HELP OR INFORMATION DURING MY STAY? We will give you a telephone Hotline on which you can reach us 24 hours a day for emergency assistance. During office hours, our staff will be glad to assist you in getting the best out of your Pattaya experience.